Services

/Services
Services 2017-09-16T12:16:54+00:00

Professional advice

Proman engineers visit customers’ production lines to evaluate and clearly explain what they can expect from Proman. The next step is prototyping the adaptation of the program to the customer’s needs, checking the customer’s productivity, traceability, and quality requirements; identifying an IT solution to automate a production line or a workshop; and implementing the Proman system in the most effective way. Next are the appraisal of production procedures, an audit of the system, evaluation of existing conditions compared to the standards, recommendation for appropriate solutions, an end-of-study assessment and report, and a project portfolio presentation. The engineer, after analysing the specific production process, provides solutions for regulatory constraints and prepare recommendations for implementation of Proman.

Personnel training

Proman has an easy-to-use and quickly updating interface. The staff does not need to spend hours learning complicated software programs. Proman has an easy drag-and-drop planning board, high visual clearance drawings, setup sheets, and tooling data. Everything is on one screen, no matter what computer operating system or mobile device you are using. Production staff can access and view the assembled data files right at the point of use at the machine when needed. Proman is a 100% online and real-time system. It totally eliminates the need for paper documents to streamline productivity, and it helps you operate in a leaner and meaner way without time-consuming processes and clutter. Proman is a powerful yet easy-to-use option loaded with innovative tools that will help you take control of planning work orders, estimating, generating shop travelers, and much more.

Proman offers a broad range of training programs, either in a complete project framework or for isolated services:

  • training dedicated to specific applications

  • technical training: programming of automotive and numerical controls for all brands, robots, software workshops, SCADA, DCS, databases, and artificial vision systems

  • Generic training addressing method, design, modelling, or testing

Proman’s first objective is to identify a customer’s expectations. During the pre-training phase, Proman trainers will evaluate your requirements by analyzing the difference between the current qualification level and your targets in order to recommend the best solution.

The training center provides an approach which is structured in 4 stages:

  • Evaluation and preparation

  • Training

  • Assessment

  • Follow-up support

Continuous maintenance

The Proman system is regularly updated online to stay up to date with the most progressive ideas of business innovation strategies. Being a Proman customer means not buying software as it is, but being able to use the innovative ideas and novel features of business management systems that come with next generation rollouts. Proman is a system that continually updates, and its customers can benefit without any additional cost.

In addition, the Proman team has ­­­­­­committed itself to maintenance contracts with the additional assurance of safeguarding specific or general knowledge depending on client options. These contracts incorporate periodic preventive maintenance and primarily use a HOTLINE setup with on-call duty. All the traceability relative to these contracts is managed and consultable via our software HELPDESK specifically developed for our business.

Proman offers contracts with the  SLA (Service Level Agreement) service commitment:

  • BMP (Basic Maintenance Program): monitoring and management of servers and strategic stations of the IT system
  • AMP (Adaptive Maintenance Program): adaptive, evolutionary, and curative maintenance of Proman software
  • PMP (Personalized Maintenance Program): personalized maintenance of a client’s applications (undertaken by Proman or an external provider)

Proman offers other maintenance programs:

  • Maintenance audits
  • Preventive maintenance
  • Adaptive maintenance
  • Functional maintenance
  • Evolutionary maintenance
  • Applicative maintenance
  • Operational maintenance

Hot line

If you have some questions about Proman or an issue to solve, if something is not working according to your expectations, you are in good hands with our professional support team. In a guaranteed short response time, we will address your current concerns. You will be connected directly to a Proman specialist. We aim to give you the expert knowledge that you can fully count on.

Besides accepting and analyzing faults, we also find solutions, in many cases in concert with you. If required, we can also implement a solution, for example, through extra programming. We are always happy to provide you with information about and help using Proman, hold application training courses and resend you standard documentation.

You as a customer have web access available to you 24 hours a day, where you can enter your requests. In the background, a process is set in motion that informs the employee responsible for you about your request. This already forms the first step in the documentation. We begin work immediately and communicate with you via Proman and other systems. If we change the status or any other detail, you have the option of receiving an automatically generated e-mail. In this way, we communicate the facts. But no worries, as in most cases a personal phone call is the most efficient method of communication.

Because we use defined workflows and processes as well as designate clear responsibilities, you can depend on our quick response times, a high level of availability, and reliable handling.

You can always send your concerns via our online form, send an e-mail to info@proman.lt, call using the Skype button at the bottom of the page, or call via mobile phone at +37069825157.